Refund policy

At Vilca, every product is handcrafted with care using simple, honest ingredients. Because our items are personal care products made in small batches, we’ve created a policy that keeps things safe, fair, and transparent for everyone.

❌ Returns

We do not accept returns on used or opened products due to hygiene and safety reasons.

📅 Timeframe

If there is an issue with your order, please contact us within 5 days of receiving your package.

📦 Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, we’re here to make it right.

Please contact us with:

Your order number
A brief description of the issue
Photo proof of the damage
Once reviewed, we will offer a replacement or refund depending on the situation.

🚚 Return Shipping

If a return is approved, customers are responsible for return shipping costs.

💚 Our Promise

Every Vilca product is made with intention and respect for your body and the environment. If something isn’t right, we’re always here to help and will do our best to ensure you have a positive experience with us.