Terms of service
🌿 TERMS OF SERVICE – VILCA
OVERVIEW
Welcome to Vilca! The terms "we", "us" and "our" refer to Vilca. Vilca operates this store and website, including all related information, content, features, tools, products and services in order to provide you, the customer, with a curated shopping experience (the "Services"). Vilca is powered by Shopify, which enables us to provide the Services to you.
The below terms and conditions, together with any policies referenced herein (these "Terms of Service" or "Terms") describe your rights and responsibilities when you use the Services.
Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.
By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree, you should not use or access our Services.
SECTION 1 - ACCESS AND ACCOUNT
By agreeing to these Terms, you confirm you are at least the age of majority in your state. You are responsible for maintaining the security of your account and all activity under it.
SECTION 2 - OUR PRODUCTS
We strive to display products as accurately as possible. However, colors and appearance may vary depending on your device.
We do not guarantee that products will meet all expectations, and descriptions may change at any time. We reserve the right to limit quantities or discontinue products.
🌿 SECTION 2A – PRODUCT USE & SAFETY
All Vilca products are handcrafted using carefully selected ingredients. Individual sensitivities may occur.
By purchasing and using our products, you agree that:
- You are responsible for reviewing ingredient lists before use
- You will discontinue use if irritation occurs
- Results may vary from person to person
- Vilca is not liable for allergic reactions or misuse
We recommend performing a patch test before full use.
🔥 Candle Safety
By purchasing candles from Vilca, you agree to:
- Never leave a burning candle unattended
- Keep away from children, pets, and flammable materials
- Trim wick before each use
- Follow proper burning instructions
Vilca is not responsible for damage or injury due to improper use.
SECTION 3 - ORDERS
Placing an order is an offer to purchase. We reserve the right to accept or decline any order.
Orders are subject to our Returns & Refunds Policy.
SECTION 4 - PRICES AND BILLING
Prices may change without notice. You agree to provide accurate billing and payment information.
SECTION 5 - SHIPPING AND DELIVERY
We are not liable for shipping delays. Delivery times are estimates. Once shipped, responsibility transfers to the customer.
SECTION 6 - INTELLECTUAL PROPERTY
All content, branding, and materials belong to Vilca and are protected by law. Unauthorized use is prohibited.
SECTION 7 - OPTIONAL TOOLS
Third-party tools are provided “as is” without warranties. Use at your own risk.
SECTION 8 - THIRD-PARTY LINKS
We are not responsible for third-party websites or content.
SECTION 9 - RELATIONSHIP WITH SHOPIFY
Vilca operates independently from Shopify. Shopify is not responsible for transactions.
SECTION 10 - PRIVACY POLICY
Your data is handled according to our Privacy Policy [LINK].
SECTION 11 - FEEDBACK
Any feedback you provide may be used by Vilca without obligation.
SECTION 12 - ERRORS
We may correct errors or cancel orders if needed.
SECTION 13 - PROHIBITED USES
You may not use the site unlawfully or harmfully.
SECTION 14 - AGENTS
Automated tools must comply with usage rules.
SECTION 15 - TERMINATION
We may terminate access at any time.
SECTION 16 - DISCLAIMER OF WARRANTIES
All products and services are provided “as is” without guarantees.
SECTION 17 - LIMITATION OF LIABILITY
Vilca is not liable for damages resulting from product use or service issues.
SECTION 18 - INDEMNIFICATION
You agree to protect Vilca from claims resulting from misuse or violation of terms.
SECTION 19 - SEVERABILITY
If one part is invalid, the rest remains in effect.
SECTION 20 - ENTIRE AGREEMENT
These Terms represent the full agreement.
SECTION 21 - ASSIGNMENT
We may transfer rights under these Terms.
SECTION 22 - GOVERNING LAW
These Terms are governed by the laws of the United States and your state of residence.
SECTION 23 - HEADINGS
Headings are for convenience only.
SECTION 24 - CHANGES TO TERMS
We may update these Terms at any time.
SECTION 25 - CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at hello@shopvilca.com.
Our contact information is posted below:
Vilca
75 Green St, Clinton MA 01510
508-292-9229
hello@shopvilca.com
United States